Satendra Kumar

Frontend Developer & IT Support Analyst

LinkedIn | GitHub

About

A results-driven professional with 3.5 years of experience, combining expertise as a Frontend Developer and an IT Support Analyst. Specializing in building dynamic, responsive web applications with React.js, Redux Toolkit, and Tailwind CSS, while also possessing a strong foundation in IT support, incident management, and workflow automation. Proven ability to optimize UI performance, integrate APIs, and enhance user satisfaction through innovative solutions and efficient problem-solving.

Work Experience

Assistant System Engineer

TCS

Nov 2021 - Jun 2025

Noida, Uttar Pradesh, IN

Led dual roles as a Frontend Developer and IT Support Analyst, contributing to scalable web application development and ensuring system reliability and user satisfaction.

  • Led development and maintenance of 10+ reusable UI components using React.js, Tailwind CSS, and Redux Toolkit, enhancing rendering performance by 25% through React hooks.
  • Integrated REST APIs via Axios to power real-time data dashboards for stock and mutual funds, ensuring seamless UI updates for critical financial information.
  • Engineered interactive features, including investment calculators and performance charts using Chart.js, significantly boosting user engagement and experience for wealth management platforms.
  • Directed the full lifecycle management of high-priority (P1/P2) IT incidents, achieving timely resolution and minimizing system downtime.
  • Delivered comprehensive technical support across multiple channels (remote, phone, and chat), consistently maintaining a 95%+ user satisfaction rate.
  • Fostered cross-functional collaboration to efficiently escalate and resolve complex system issues, streamlining support operations and enhancing overall system reliability.

Education

Information Technology

Maharaja Surajmal Institute of Technology

Jan 2018 - Jan 2021

New Delhi, Delhi, IN

Computer Science

Ambedkar Institute of Technology

Jan 2013 - Jan 2016

New Delhi, Delhi, IN

Certificates

MERN STACK

GeeksforGeeks

Web development

Pepcoding

Projects

Wealth Management System

Jun 2023 - May 2025

Developed and maintained a comprehensive wealth management platform, focusing on enhancing user experience and data visualization for financial applications.

GlaxoSmithKline (GSK) – IT Support Analyst (ServiceNow)

Dec 2021 - Apr 2023

Provided critical IT support and incident management services for GlaxoSmithKline, ensuring timely resolution of high-priority issues and maintaining high user satisfaction.

Skills

Tools & Platforms

  • GitHub
  • npm
  • Chrome DevTools
  • Git
  • Visual Studio Code
  • ServiceNow

Other Technical Skills

  • REST APIs
  • Axios
  • Responsive Design
  • Agile
  • Incident Management
  • Workflow Automation
  • UI Optimization

Languages

  • JavaScript (ES6+)
  • HTML5
  • CSS3

Frameworks & Libraries

  • React.js
  • Redux Toolkit
  • React Router
  • Tailwind CSS